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Refunds and Returns

We stand behind our products and believe in customer satisfaction and service. If you are not 100% satisfied with your product, you can return or exchange your order within 15 days from the date of receipt. See specific product exclusions and disclaimers below.

How to return your product

Simply email sales@bijouxy.com with your order number and request an Bijouxy Return Authorization Number which will be used to track your return.

Securely package item(s) in original packaging. Returns that do not meet these conditions may be subject to a restocking fee.

We are not responsible for lost or damage packages.

Refunds are made to the original method of payment used for your original sales order usually within 10 business days of package receipt.

Return Authorization (RA) Number Required

All products being returned by mail must have a Return Authorization number in order for a prompt refund. Product must be returned within 30 days of issuance of Return Authorization number. Original freight charges are not refundable.

15-Day Return Period

You must request a Return Authorization number for all other products within 15 days of the date of original purchase. Securely package items as we are not responsible for any items lost or damaged in transit.

Restocking Fee

Unless prohibited by law, a 10% restocking fee will be charged.

Missing Item or Damaged Product Fee

Additional fees will be charged for any product missing the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in “sellable” condition).

Please Note:

Products or packages mailed directly to Bijouxy without a Return Authorization Number will be REFUSED DELIVERY and returned to the sender at their cost.